Frequently Ask Questions
FAQ
1. How can I contact Tinos.com.au?
2. What is Tinos.com.au return policy?
3. When will my order ship?
4. What method will my order be shipped?
5. How much is shipping?
6. What if the product is on back order?
7. What forms of payments are acceptable?
8. What is PayPal?
9. Does Tinos charge GST?
10. What if I have a coupon code?
11. Is it safe to order from Tinos.com.au?
12. Is my account information secure?
13. How can I be added to the mailing list?
14. I have a complaint, who should I speak to?
15. Can I pick my order up?
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FAQ
1.How can I contact Tinos?
You can contact one of the friendly staff at Tinos by:
Email Here or phone (02) 8012 4755
2. What is Tinos return policy?
Returns of damaged or faulty products from Tinos
Tinos replaces any products that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our customer service within 48 hours of receiving your goods. Under these circumstances, Tinos will provide you with instructions on how to return goods in an appropriate manner.
Please call (02) 8012 4755 or Email Here.
Returns of undamaged products
You can shop at Tinos.com.au knowing that if you are not completely happy with your purchase you can return the product to us and get your money back.
We will ask no questions and there will be no hard feelings.
To return an item for your money back follow these simple steps:
1. Send an email to returns@tinos.com.au stating your customer number, order number and the item/s you wish to return.
2. Tinos.com.au customer service department will then issue you with a Return Authorisation number (RMA) and advise you of our return address
3. Please include the RMA number with your returned item/s to enable us to process your refund promptly.
4. Our Money Back No Questions Asked is for all products provided:
- You notify us of your intention to return the item/s within 21 days of dispatching your order to you
- The returned item/s are received to us with in 14 days of us providing you with an RMA number
- The items are returned to us ‘as new’ condition with all internal and external packaging, accessories, labels, and manuals complete and intact
- The item/s that are returned have not been opened, worn, damaged, used and are in 100% re-saleable condition when we receive them.
- The item/s is securely packed and send back to us via Registered Post or a Courier Service to ensure the package is received by us.
5. Your refund will be the amount you paid for the items returned minus the delivery costs.
3. When will my order ship?
In most cases orders will be processed and shipped with-in 48 hours. If your order is placed on Saturday, Sunday or a holiday. it will be processed and shipped the following business day. If items that you have ordered are not in stock you will be contacted immediately and informed of ETA.
We will endeavour to meet our delivery times, however delays could be experienced due to circumstances beyond our control. As we do not keep all products in stock, we may need to order your products in from our suppliers. This could result in extended delivery times or the product being unavailable. If you have ordered a product where our supplier is out of stock or is no longer available, we will notify you immediately and if you have been charged we will arrange a refund or exchange
4. What method will my order be shipped?
Tinos uses eParcels (which is part of Australia Post) & Fastway. Once you order has been despatched you will recieve an email notification. With that notification you will receive a tracking code so you can check to see where your order is.
If no-one is at the delivery destination to receive the package a calling card is left which will provide further information. If you have any further questions on our shipping methods please Email Here.
*If you have a preferred method of postage please infomr us in the order and delivery comments when ordering or call 02 8012 4755.
5. How much is shipping?
Shipping is $8.5 Australlia wide for all orders to the same destination no matter how many items you purchase.
6. What if the product is on back order?
Although every attempt is made to maintain inventory of each product we offer, occasionally we may run out of certain item. If any product is not available for immediate shipment, we will contact you by email with up-to-date delivery information.
7. What forms of payments are acceptable?
Form of payment that are accepted are: Secure Credit Card (eWay), PayPal , Electronic Funds Transfer, Cash, Phone, Cheque & Post
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| Secure Credit Card Payment
In shopping basket select (Secure Credit Card Payment) for payment method
Pay securely using SSL with Credit Card, Visa, Diners Club or Amex. We use eWay to process all of our credit card payments. For more info on eWay click here. Payment by credit card is the easiest and most efficient method of shopping at Tinos.com.au |
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| PayPal
In shopping basket select (PayPal) for payment method.
Use PayPal to make a secure online Credit Card payment from this site.
Simply click on the Pay Now button at the end of the Check-Out procedure and follow the directions given there. |
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| EFT (Electronic Funds Transfer)
In Shopping basket select (Direct Deposit & Bank Deposit) for payment method.
Use Internet Banking to make a direct deposit into our bank account using the
following details:
Bank: Commonwealth Bank
Account name: Tinos Online Pty Ltd
BSB: 062155
Account Number: 1036 3889
*Note: Once payment is made, please email or fax your receipt, together with your
order summary, to Email Here or Fax (02) 9451 5615. |
|
| Cash
In Shopping Basket select (Direct Deposit & Bank Deposit) for payment method.
Go to any Commonwealth Bank branch and ask to make a cash deposit into
our bank account using the following details:
Bank: Commonwealth Bank
Account name: Tinos Online Pty Ltd
BSB: 062155
Account Number: 1036 3889
*Note: Once payment is made, please email or fax your receipt, together with your
order summary, to Email Here or Fax (02) 9451 5615. |
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Phone
Make a credit card payment by phone by calling us on:
(02) 8012 4755
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| Cheque
In Shopping Basket select (Money Order & Cheque) for payment method
*Note: At the end of the Check-Out procedure, print out your order details and send
them together with a cheque to:
Tinos.com.au10/16 Aquatic DriveFrenchs Forest 2086 Sydney NSW
* Cheques should be made out to Tinos Online Pty Ltd |
|
| Post
In Shopping Basket select (Money Order & Cheque) for payment method
*Note: At the end of the Check-Out procedure, print out your order, including a Money Order or Cheque, and post it to:
Tinos.com.au
10/16 Aquatic Drive
Frenchs Forest 2086
Sydney NSW |
8. What is PayPal?
PayPal enables any individual with an email address to securely, conveniently, and cost effectively send and receive payment online. Please visit www.paypal.com.au for more information about how to create and use a PayPal account.
9. Does Tinos charge GST?
All products on Tinos.com.au have already got 10% GST included in the price.
10. What if I have a coupon code?
During the checkout process you will be prompted to enter your valid coupon code.
Special offers cannot be combined with other offers.
All special offers are subject to change without notice.
Any products relating to a special offer are subject to availability.
11. Is it safe to order from Tinos?
We use the eWAY Payment Gateway for all online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by us or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Unicycle Online Pty Ltd.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
12. Is my account information secure?
The confidentiality of your account information is very important to us. Tinos.com.au never sells or gives out account information about our customers to any organisation. The information that you are required to give when setting up an account is only used to help us better serve you.
13. How can I be added to the mailing list?
You can register online to receive email updates about our must have products, promotions and events within tinos.com.au by clicking on the SUBSCRIBE TO NEWSLETTER link at the top of this page.
14. I have a complaint, who should I speak to?
We want to know if you are dissatisfied with any aspect of your Tinos experience. Please contact customer service on (02) 8012 4755 to resolve. Otherwise Email Here and we will get back to you within 24 hours.
15. Can I pick my order up?
Tinos currently does not allow for pick ups.
If you have any further questions please Email Here or call on (02) 8012 4755
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