What is Tinos return policy?

Returns of damaged or faulty products from Tinos

Tinos replaces any products that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our customer service within 48 hours of receiving your goods. Under these circumstances, Tinos will provide you with instructions on how to return goods in an appropriate manner. Please call (02) 8012 4755 or by email Click Here.

Returns of undamaged products

You can shop at Tinos.com.au knowing that if you are not completely happy with your purchase you can return the product to us and get your money back. We will ask no questions and there will be no hard feelings.

To return an item for your money back follow these simple steps:

1. Send an email Click Here stating your customer number, order number and the item/s you wish to return.
2. Tinos.com.au customer service department will then issue you with a Return Authorisation number (RMA) and advise you of our return address
3. Please include the RMA number with your returned item/s to enable us to process your refund promptly.
4. Our Money Back No Questions Asked is for all products provided:

• You notify us of your intention to return the item/s within 21 days of dispatching your order to you

• The returned item/s are received to us with in 14 days of us providing you with an RMA number

• The items are returned to us ‘as new’ condition with all internal and external packaging, accessories, labels, and manuals complete and intact

• The item/s that are returned have not been opened, worn, damaged, used and are in 100% re-saleable condition when we receive them.

• The item/s is securely packed and send back to us via Registered Post or a Courier service to ensure the package is received by us.

5. Your refund will be the amount you paid for the items returned minus the delivery costs.